# Helpify > Helpify helps people with broken or ageing home appliances: self-help troubleshooting for error codes and common faults, on-site repair by qualified technicians, original spare parts and care products, and — where a repair no longer pays off — buying a replacement appliance. Helpify operates two markets on one domain: Germany under `/de-de/` and Italy under `/it-it/`. Both trees carry the same content types (appliance categories, brands, error codes, common faults, spare parts, care products); the German tree additionally has a blog, the Italian tree additionally has per-province repair-service pages. All URLs use a trailing slash. `https://www.helpify.it/` is a 301 shortcut to the Italian tree. Full URL inventory: [sitemap](https://www.helpify.net/sitemap-index.xml) (~7,600 pages). All pages are server-rendered — no JavaScript execution is needed to read the content. Content pages carry `BreadcrumbList` JSON-LD, and most error-code pages additionally carry `FAQPage` JSON-LD. ## Germany (de-de) - [Homepage](https://www.helpify.net/de-de/): Entry point for the German market. - [Reparaturrechner](https://www.helpify.net/de-de/reparatur-rechner/): Repair-vs-replace calculator — estimates whether repairing a given appliance is still economically and ecologically worthwhile. - [Reparatur anfragen](https://www.helpify.net/de-de/reparatur-service/): Request an on-site repair by a qualified technician, with satisfaction guarantee. - [Blog](https://www.helpify.net/de-de/blog/): 47 practical articles on appliance care, washing, storage and energy use, organised under 32 topic hubs. - [Über uns](https://www.helpify.net/de-de/ueber-uns/): About Helpify and its technician network. ### Appliance categories (de-de) Each category page links onward to that category's brands, error codes, common faults, spare parts and care products. - [Spülmaschine](https://www.helpify.net/de-de/spuelmaschine/): Dishwashers. - [Waschmaschine](https://www.helpify.net/de-de/waschmaschine/): Washing machines. - [Trockner](https://www.helpify.net/de-de/trockner/): Tumble dryers. - [Kühlschrank](https://www.helpify.net/de-de/kuehlschrank/): Fridges and freezers. - [Herd und Backofen](https://www.helpify.net/de-de/herd-und-backofen/): Cookers and ovens. - [Kochfeld](https://www.helpify.net/de-de/kochfeld/): Hobs and cooktops. - [Dunstabzugshaube](https://www.helpify.net/de-de/dunstabzugshaube/): Extractor hoods. - [Dampfgarer und Dampfbackofen](https://www.helpify.net/de-de/dampfgarer/): Steam ovens and steam cookers. ## Italy (it-it) - [Homepage](https://www.helpify.net/it-it/): Entry point for the Italian market. - [Calcolatore di riparazione](https://www.helpify.net/it-it/calcolatore-di-riparazione/): Repair-vs-replace calculator. - [Servizio di riparazione](https://www.helpify.net/it-it/servizio-di-riparazione/): Request an on-site repair; 33 province-level landing pages sit below this page (e.g. `/it-it/servizio-di-riparazione/milano/`). - [Chi siamo](https://www.helpify.net/it-it/chi-siamo/): About Helpify. ### Appliance categories (it-it) - [Lavastoviglie](https://www.helpify.net/it-it/lavastoviglie/): Dishwashers. - [Lavatrice](https://www.helpify.net/it-it/lavatrice/): Washing machines. - [Asciugatrice](https://www.helpify.net/it-it/asciugatrice/): Tumble dryers. - [Frigorifero](https://www.helpify.net/it-it/frigorifero/): Fridges and freezers. - [Piani cottura e forni](https://www.helpify.net/it-it/piani-cottura-e-forni/): Cookers and ovens. - [Piano cottura](https://www.helpify.net/it-it/piano-cottura/): Hobs and cooktops. - [Cappa aspirante](https://www.helpify.net/it-it/cappa-aspirante/): Extractor hoods. - [Forno a vapore](https://www.helpify.net/it-it/forno-a-vapore/): Steam ovens. ## URL patterns Most of the site is generated from a small set of templates, so deep links can be constructed rather than crawled. `{category}` is a localised category slug from the lists above. `{brand}` is one of: `aeg`, `altus`, `amica`, `balay`, `bauknecht`, `beko`, `berbel`, `bomann`, `bora`, `bosch`, `candy`, `comfee`, `constructa`, `electrolux`, `elica`, `falmec`, `gaggenau`, `gorenje`, `haier`, `hisense`, `hotpoint-ariston`, `ignis`, `indesit`, `junker`, `lg`, `liebherr`, `miele`, `neff`, `privileg`, `samsung`, `siemens`, `smeg`, `whirlpool`, `zoppas` Not every brand exists in every category; the sitemap is authoritative. German (`/de-de/`): - `/de-de/{category}/marke/{brand}/` — brand hub for a category (127 pages). - `/de-de/{category}/marke/{brand}/fehlercode/{code}/` — error-code fix guide, cause plus step-by-step remedy (3,209 pages). Example: [Miele dryer F66](https://www.helpify.net/de-de/trockner/marke/miele/fehlercode/f66/). - `/de-de/{category}/haeufige-fehler/{problem}/` — common-fault guide (212 pages). Example: [leaking fridge](https://www.helpify.net/de-de/kuehlschrank/haeufige-fehler/kuehlschrank-laeuft-aus/). - `/de-de/{category}/marke/{brand}/ersatzteile/{model}/` — spare parts for a specific appliance model (204 pages). - `/de-de/ersatzteile/{category}/{part}/` — spare parts by part type (28 pages). Example: [oven door seal](https://www.helpify.net/de-de/ersatzteile/herd-und-backofen/tuerdichtung/). - `/de-de/reinigung-und-pflege/{category}/` — cleaning and care product overview, with individual products at `/de-de/reinigung-und-pflege/{category}/marke/{brand}/{product}/` (18 pages in total). - `/de-de/blog/themen/{topic}/` — blog topic hub (32 hubs). Italian (`/it-it/`), same shapes with localised path segments (`marca`, `codice-di-errore`, `errori-comuni`, `ricambi`, `pulizia-e-cura`): - `/it-it/{category}/marca/{brand}/` — brand hub (127 pages). - `/it-it/{category}/marca/{brand}/codice-di-errore/{code}/` — error-code fix guide (3,213 pages). - `/it-it/{category}/errori-comuni/{problem}/` — common-fault guide (211 pages). - `/it-it/ricambi/{category}/{part}/` — spare parts by part type (22 pages). - `/it-it/pulizia-e-cura/{category}/` — cleaning and care product overview, with individual products at `/it-it/pulizia-e-cura/{category}/marca/{brand}/{product}/` (18 pages in total). - `/it-it/servizio-di-riparazione/{province}/` — repair service by Italian province (33 pages). Pages under `/de-de/{category}/loesungen/` and `/it-it/{category}/soluzioni/` are fragments embedded in the guides above and are marked `noindex` — read the parent guide instead. ## Shop and agent interfaces The transactional surface is a separate Shopify storefront on `shop.helpify.net`, with its own machine-readable entry points. Prefer those over scraping the storefront HTML. - [Shop](https://shop.helpify.net/): Appliances and accessories, with a focus on energy efficiency and low noise. - [agents.md](https://shop.helpify.net/agents.md): Agent instructions published by the storefront. - [UCP discovery](https://shop.helpify.net/.well-known/ucp): Universal Commerce Protocol discovery document for catalogue, cart and checkout. - [Shop robots.txt](https://shop.helpify.net/robots.txt): Crawl policy and the storefront's own agent terms. Note: checkout and payment always require explicit, contemporaneous human approval — do not complete a purchase autonomously. - [Produktberater](https://shop.helpify.net/pages/produktberater): Buying guidance plus FAQs on orders, delivery, payment and returns. ## Contact Germany — support Monday to Friday, 10:00–17:00 CET; WhatsApp and e-mail also outside business hours: - [WhatsApp (DE)](https://wa.me/491756506153) - [Telefon (DE)](tel:+493075678127) - [E-Mail (DE)](mailto:support@helpify.net) Italy — support Monday to Friday, 10:00–16:00 CET: - [WhatsApp (IT)](https://wa.me/393508980854) - [Telefono (IT)](tel:+3902412678999) - [E-Mail (IT)](mailto:supporto@helpify.net) ## Optional - [Impressum](https://www.helpify.net/de-de/impressum/): German legal notice and company details. - [Datenschutz](https://www.helpify.net/de-de/datenschutz/): German privacy policy. - [AGB](https://www.helpify.net/de-de/agb/): German terms and conditions. - [Barrierefreiheit](https://www.helpify.net/de-de/barrierefreiheit/): German accessibility statement. - [Dati societari](https://www.helpify.net/it-it/dati-societari/): Italian company details. - [Protezione dei dati](https://www.helpify.net/it-it/protezione-dei-dati/): Italian privacy policy. - [Termini di utilizzo](https://www.helpify.net/it-it/termini-di-utilizzo/): Italian terms of use.